Client (anonymous): Swiss Independent Asset Manager, ~15 employees, ~350 client portfolios, 5 custodian banks
Challenge
As the company grew, portfolio data and transactions were spread across multiple custodian banks. End of month reporting became a recurring bottleneck: manual consolidation, repeated checks, and too many handoffs.
The team didn’t want to “fix” the problem by building a spreadsheet shadow system. They wanted a more predictable operating rhythm – and a consolidated view they could trust when clients called with time-sensitive questions.
Solution
The company implemented INSA PMS as the operational backbone for portfolio management and reporting.
By connecting its custodian banks through INSA’s interface ecosystem and standardizing reporting outputs, the team moved from “many sources” to one consistent workflow for day-to-day operations and month-end delivery.
Results (after ~3 months)
- End of month reporting: ~2–3 days → same-day completion
- Manual reconciliations: reduced by ~60%
- New custodian onboarding: ~3–4 weeks → ~1–2 weeks
- Faster responses to client questions thanks to a consolidated view across custodians
Why it mattered
With a clearer process and fewer manual steps, operations became more predictable. The team spent less time chasing breaks and more time on client service and forward-looking work.
Next step
If you’re managing multiple custodian relationships, we’re happy to show what a typical custodian setup looks like – and what it takes to get there.
